legal

Refund policy

Effective date: [OWNER: effective date]

The short version

If you buy Examcurrent, do the practice, sit the real exam and do not pass, you can ask for a refund. You need to meet the conditions below. The refund covers the purchase price of the access you bought.

Conditions

All of these must be true:

1. You ask for the refund within 14 days after your exam date. Your exam date is the date on your exam booking or result.
2. You have sat the real exam for the same exam and guide version you bought, and you did not pass.
3. You send us proof of the result. Accepted proof: the official score report or the result email. You may hide personal details other than your name, the exam and the result.
4. Before the exam you completed at least 3 full timed simulator sittings and 80% of the question bank answered. We check this against your attempt history.
5. You have not already claimed a refund for this purchase, and the account has not been used to share access with others (see our terms of sale).

How to ask

Email support@examcurrent.com with the subject line "Refund request". Include the email address you bought with and your proof of result. We will reply within 1 working day to confirm whether the conditions are met.

What happens when a refund is approved

• The refund is issued through Paddle, which handles payments for us, to the original payment method.
• Your access to that exam ends when the refund is issued.
• Payment providers and banks set how long a refund takes to appear. Usually it takes 3-4 working days.

What is not refunded

• Requests outside the window or without proof of result.
• Purchases where the conditions above were not met.
• Team pack seats that have already been claimed by a named person, unless we agree otherwise in writing.
• Requests made after the access period has ended.

Your statutory rights

If you are a consumer, you may have rights under mandatory consumer law where you live, including rights for digital content that is faulty. This policy does not take those rights away. If a statutory right gives you more than this policy, the statutory right applies. [OWNER: confirm with the lawyer how the refund guarantee sits alongside any statutory withdrawal right for digital content]

Chargebacks

Please contact us before you ask your bank or card provider for a chargeback. Chargebacks take longer to resolve and can cost the account a fee.